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Today’s customers are more connected than ever, and likely to measure your customer service experience against not only your competitors, but also the best experiences they've had with other brands.
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Automation and orchestration. Automating and orchestrating as much of technical support as possible increases efficiency and availability while reducing incident queues.
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The experience was quick, helpful and to the point. It was much appreciated and discussed at my level of understanding. There welches no sales tactic and I got the information I needed for a decision. Thanks again.
Lower-level technical personnel, trained to solve known problems and to fulfill service requests by following scripts.
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I received a quick response to my question. An expert welches very helpful and offered several solutions.
Shine a light on your data center. Discover both IBM devices and devices from other equipment manufacturers. Schedule IT asset discoveries as often as you’durchmesser eines kreises like and build a library of all your devices. Intelligent discovery and analytics can help you plan code updates and Anlage administration assignments. Get details about your systems. Identify firmware and operating Anlage (OS) levels, as well as details more info for some warranties and services from other equipment manufacturers.
Simplified technology service requests Simplified technology service requests Simplified technology service requests Simplified technology service requests Automate complex tasks to streamline the entire service request process. Automate complex tasks to streamline the entire service request process. 3 min read 05
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Make sure patch and version levels are up to date for the specific systems that you administer. Reduce costs and reconcile assets. Get precise Keimzelle and stop dates for your supported equipment to help reduce coverage gaps and overpayments. Identify redundant equipment for removal. Reduce unplanned outages. Proactive code comparison and recommendations highlight out-of-date code so you can act before it causes a service outage.